Privacy Policy

1. Introduction

Lettrbase ("we," "us," or "our") operates the lettrbase.com website and platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By using Lettrbase, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you create an account or use our services, we may collect:

• Name and email address
• Phone number (optional)
• Payment and billing information (processed securely via Stripe)
• Account preferences and settings

2.2 Usage Data

We automatically collect certain information when you access our platform:

• Browser type, IP address, and device information
• Pages visited, features used, and time spent on the platform
• Search queries and lead discovery activity
• Referral source and marketing attribution data

2.3 Newsletter Data

Our platform discovers and aggregates publicly available information about newsletters, including newsletter names, author names, publicly listed email addresses, subscriber counts, and social media profiles. This data is sourced from publicly accessible platforms and websites.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform and services
• Process transactions and manage your subscription
• Send you service-related notifications and updates
• Improve and personalize your experience
• Analyze usage trends to enhance our features
• Prevent fraud and enforce our terms of service
• Respond to your inquiries and provide customer support

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers: Third-party services that help us operate our platform (e.g., Stripe for payments, hosting providers for infrastructure)
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you explicitly authorize us to share information

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), encrypted storage for sensitive information, and secure authentication. Payment information is processed entirely by Stripe and is never stored on our servers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or compliance purposes. Aggregated, anonymized data may be retained indefinitely for analytics.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate personal data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing of your data
• Withdraw consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@lettrbase.com.

8. Cookies

We use essential cookies to maintain your session and authenticate your account. We may also use analytics cookies to understand how our platform is used. You can control cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality.

9. Third-Party Services

Our platform integrates with the following third-party services, each governed by their own privacy policies:

• Stripe — Payment processing
• Google — OAuth authentication
• Railway — Infrastructure and hosting

10. Children's Privacy

Lettrbase is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of Lettrbase after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@lettrbase.com
Website: lettrbase.com